What the FAQ Covers and Why We Built It
Most questions we receive fall into a handful of clear categories: opening an account, adding funds via bKash, Nagad or Rocket, withdrawing to your mobile wallet, and finding your way around the lobby. We wrote each answer from the actual product flow, not a generic template. If you want to deposit, the answer explains exactly which step to follow inside your wallet
app. If you want to withdraw, it walks you through the verification check your account needs first. For live casino questions — like whether a live table is streamed at a particular time — the answer points you to the schedule shown inside the lobby itself. This page is also where we explain the difference between account verification and KYC document upload,
two steps some people mix up. Where an answer depends on your region or the current availability of a feature, we say so plainly. Use the section headings to jump to the topic you need; the support section at the bottom shows you how to reach us if your question is not covered here.